Questions, answered plainly.

CaskIQ is an operational intelligence platform for distilleries. It reads your cask register, calculates your current liquid position, flags compliance gaps, and tells you what needs action — without changing your existing systems.

CaskIQ does not file excise returns, provide legal or tax advice, or connect to your systems without your explicit action. Every output is labelled with its confidence level. Regulated decisions require human sign-off.

At minimum: a cask list with fill dates, fill volumes, and fill ABVs. Everything else — regauge records, warehouse locations, cask types — improves confidence but is not required for a first pass.

Yes. The core model is tenant-scoped and data-driven, so more SKUs, more warehouses, and more countries are additional records rather than a different product shape. What may expand over time is the source mapping or jurisdiction pack for local rules, not the core inventory and forecast engine.

CSV, XLSX, XLS, PDF, DOCX and PPTX — a spreadsheet export, an accounts file, or any structured cask register. Files we can't map yet are flagged “Not yet” so you know they are logged for a future module, not silently dropped. We map the columns when we load your files, so you do not need a specific template.

Only users within your workspace. Your data is scoped to your tenant and never shared across distilleries. See our Data Processing Agreement for full detail.

You send your files to Stillbound through a private upload link. We check them, map your column headers to the data model, and load them. What we recognised and what we could not map is flagged, never guessed.

Missing data produces a confidence label, not a blank or an error. CaskIQ shows what it can calculate, what is partial, and what it needs to improve confidence. Missing regauges are flagged as a review action — not silently skipped.

Yes. Send us a new file at any time and we load it. Each load is recorded separately so you can see how your position has changed.

Yes. Cask register and ingest history are exportable as CSV from Settings → Data. Compliance evidence pack export is coming soon.

In line with our Data Processing Agreement. You can request full deletion at any time from Settings → Data.

No. CaskIQ produces an excise evidence review pack — the data you would need to file, organised and flagged. In the Republic of Ireland that supports your Revenue Excise Return (filed through ROS); in Northern Ireland and Great Britain it supports your HMRC W1 warehouse return. The return itself requires human review and sign-off. We are clear about this boundary on every compliance output.

LOA is Litres of Alcohol — the total volume of pure alcohol in your bond. LPA is Litres of Pure Alcohol — the same measure, sometimes used interchangeably depending on jurisdiction. CaskIQ calculates both from your fill volume and ABV data.

A variance flag means the actual loss on a cask or cohort differs from the expected angel's share. It does not mean something is wrong — it means the difference needs review before it appears in a compliance return.

A cask that has not been regauged in more than 12 months will be flagged. This affects the confidence of your current volume and LPA calculation. CaskIQ tells you which casks need regauging and why it matters.

No. Compliance, tax, and legal questions are routed to human review. CaskIQ surfaces the data and the question — it does not answer regulated queries.

New Make is the pilot plan. It includes Liquid & Inventory, Compliance & Regulatory, and Risk & Operating Actions.

Upgrade options are shown in Settings → Plan & Billing. For Single Cask (founders rate) or Reserve (full platform), use the contact form — self-service upgrade will be available soon.

Yes. Nothing locks you in. Pricing for after the pilot is being set now, and we'll agree it with you before anything is charged.

We load CSV and XLSX files today. Slack, HubSpot, Xero and DRAMS are planned. All planned integrations are visible in Settings → Integrations and will be enabled as they are built.

DRAMS integration is planned as a read-only connection — CaskIQ reads from DRAMS, it does not write to it. Timeline to be confirmed.

Yes — use the Suggest a Feature form. Integrations requested by multiple customers move up the build queue.

In a dedicated tenant partition on managed EU Postgres. Your data is never mixed with another distillery's data, and CaskIQ is hosted entirely in the EU.

No. Your data is used only to generate outputs within your workspace. Customer values are never used to train shared systems, and any optional AI wording sits on top of deterministic facts and approved sources. See our Data Processing Agreement.

Not yet certified. The architecture is built to SOC 2 standards — audit logging, row-level security, access controls, and dependency scanning are all in place. Certification is on the roadmap.

Settings → Data → Request data deletion. Processed within 30 days.